I had the worst experience with this renter and I wish we had never accepted the booking.
The request was for 4-8pm and I explained that we had a makeup artist working in our studi until 4pm and they wouldn't be packed and left by 4.20pm. I offered at 5pm start time. The renter really wanted 4pm soI said that they were welcome to come in at 4pm and start setting around the artist who would be finishing up working with a customer. This was the agreement in which I accepted the booking.
I got a call from the artist working crying her eyes out because these renters showed up before 4pm, screaming violently to one and other and hounding the artist (before the agreed 4.20pm departure time) to get out. The artist and the customer were screamed at by this renter. To the point where the artist had to throw all of her things into a bag and run out of the apartment, throwing her customer's cup on tea in the bathroom bathtub because she needed to get out so fast. I received a formal complaint from the customer who was mortified, wanting her money back for the booking and this renter's awful behaviour has now lost us a $3000 booking with this customer. Both the customer and the artist were left shaking from fear of this woman screaming in their face. If I had known what had happened sooner, I would have gone in and removed the renter from my studio and terminated their rental on the spot.
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