Although Trudy and her team were easy to communicate with and respectful of our home, her team stayed late despite the fact that I told her had another early booking the following morning. She accepted the first request to change the booking to end at 1am, but then when they stayed until 2am, she did not accept my second booking change request.
Let me start out by saying that I have never left a negative review for any of my renters, but this renter is very different than everyone else I have had the pleasure of renting to.
Trudy was 2 hours late and very shortly after I had given Trudy the walk through and explained that everyone needs to stay on the cement areas only outside, she was standing there as someone sat down and started eating his lunch on a rock in my planter very near to her. I had to ask him to not sit in the planter and explained there were nice eating areas in the backyard….while Trudy just stood there?!
Used my silverware which means they went into my drawer- clearly stated in agreement that cupboards and drawers are not to be opened- who wants strangers rummaging through your silverware drawer - yuck! They left the ones they used in the sink- dirty.
In the small bedroom someone had taken books and decorations off of the shelf- left them on the dresser and spilled something that totally soaked in a special stuffed animal I made for the room. They just left the wet stuffed on the dresser to soak into the wood.
In the larger bedroom, they did not remake the bed but just threw the quilt over the mattress and pillows. Also some gum or sticky candy was stuck in the rug.
They brought a dog without me knowing and it spent the entire time in my backyard…after asking me to lock my pets up?
Trudy had a meltdown when my cat walked down the stairs to go outside - and said I had to lock my cat up because she had a phobia, which was never discussed with me, and I make it clear to all renters that I have pets.
Trudy kept saying she was going to book and then didn’t do it multiple times after asking me to save the day for her…finally doing it the day before.
Trudy asked multiple times if they could stay later than what they booked after I said no.
The patio furniture was not put back.
The crew was shooting until 10 minutes prior to cutoff time so of course was late cleaning up. I was helping put my stuff back in order and cleaning up because no one seemed to be doing it. I asked Trudy who was responsible for the clean up and to put things back in order. She said they were a small crew and didn’t really have anyone. ???
The day after my home was rented two actors came by separately saying they were told to report to this location for an additional shoot. ?? Something appears to be wrong with the organizational matters of the team.
Clearly no one on this crew read or cared about the document they are sent when booking, and a copy is always left on the counter for them. Trudy obviously did not care about what was expected of a renter and that my place was left as it was found.
Luckily, there was no real damage done, but for this crew….Never again.
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