I can not write a review for this "Gallery Across from the AGO" listing because I found out the morning of my event that my event was going to be in the lower level of this location and not the level that I booked which is this listing that is upstairs on the main floor. Matt was very helpful for the four months I had this location booked. When I messaged him asking questions prior to the event he wasn't quick to respond but responded nonetheless. However, Matt went on a vacation a week before my scheduled event date and left me in the hands of Jesse. Jesse was amazing and very helpful at the venue, but Matt left him holding the bag by telling him I was to be put in the downstairs gallery (which is a completely separate and different listing on this website, see https://thisopenspace.com/spaces/1170-private-contemporary-event-space). I was told the morning of my scheduled event that I was not able to use the space that I paid for / planned to use and that Matt had booked someone else into the space I booked instead and I was being put in the lower level. I literally had no choice but to take the lower level as Matt double booked. For the four months I had this booked, not once did Matt inform me that I wouldn't be using the listing I paid for nor did he inform me there was even a lower lever that again, is not the listing I paid for. I am still not impressed with the fact that Matt did not inform me once about this change, left Jesse as the messenger the morning of and I was forced into another space with no choice. This meant the morning of my event when I have to get things ready, I had to let every single person who bought tickets know that the space that I was advertising for months was incorrect on top of that. The space I was in was not at street level and could not be seen by those looking to attend. I had to pay my security guard extra to stand that the top of the stairs at street level and instruct people that the event was moved downstairs. Also, the lower location is not accessible for elderly/ wheelchairs at all, given that I had some older attendees this was not good, especially when there are more stairs for getting to the lower level than there are stairs to get to the main level which again, is the level I booked. Being who I am, I made it work but the principle of the matter is that this whole situation was handled unprofessionally and unfairly. Jesse was amazing, but I have yet to hear from Matt regarding this change since I booked four month ago. The space was great, but this place needs to get more organized.
